





| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
Been recommended by 8000+ people on ETSY
Additional Information
FAQ
1. How long does it take to receive my order?
Orders typically take 1-3 business days to prepare and ship.Ā
We ship from both our production facility in Ukraine and our warehouse in the USA (Miami), which affects delivery times to different countries.
Shipping from our production facility in Ukraine:
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USA: 10-14 business days
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Canada: 10-14 business days
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Europe: 7-10 business days
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Non-Europe: 10-18 business days
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United Kingdom: 7-10 business days
Shipping from our warehouse in the USA (Miami):
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USA: 3-5 business days
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Canada: 5-7 business days
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Europe: 7-10 business days
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Non-Europe: 10-18 business days
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United Kingdom: 7-10 business days
2. How much is the shipping cost?Ā
We offer free shipping on orders over $35 within the USA (The price for orders less than that is $8). For orders to Canada, Europe, Non-Europe, and the United Kingdom, shipping costs are $14. Please note, customs fees are not included in the shipping cost and may apply upon arrival.
3. What is your returns and exchanges policy?
Our return policy is valid for 30 days from the date of purchase. If 30 days have passed, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, the item must be in its original condition and packaging. We strive to ensure your satisfaction and accept returns, exchanges, and cancellations under the following conditions: please contact us within 14 days of delivery to request a return or exchange, and ship the item back within 21 days. Cancellations can be requested within 12 hours of purchase. Please note, custom orders are not eligible for return or exchange.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. What if my shipment gets lost or damaged?
As the seller, we take responsibility for shipping and delivery. In case of damage during delivery or loss, you will receive a replacement via expedited shipping at no additional cost.
5.Ā How are your stained glass products packaged for shipping?
Our stained glass suncatchers are carefully packaged in high-quality gift boxes with special foam protection inside. With over five years of experience shipping worldwide, we take every precaution to ensure safe delivery.
Ā 6.Ā What payment methods do you accept?
We accept PayPal, ApplePay, Google Pay, Credit and Debit cards.
Ā 7. Are all your products handmade?
Yes, all our products are handmade. Each stained glass piece is a unique work of art.
8. Do you provide tracking information?
Absolutely. We'll update you with tracking information and an estimated arrival date as soon as your order is shipped.
9. Does my order include a window fixture?
All our products come with window fixtures, ensuring a seamless display experience.
10.Ā May I include a gift message with my order?
Definitely! Leave us a note at the checkout section, and we'll replace the receipt with a personalized gift message.
11. Can I request a different size or color for a product?
You can request color and size customization for any of our products with an editional charge for customization.
12.Can you create a custom order?
Absolutely! We would be glad to craft a custom stained glass product for any occasion. Please send us reference photos before placing an order, and we'll discuss the details of your unique creation.
Packaging
In our studio, we take the utmost care in packing each of our handcrafted stained glass pieces to ensure they arrive at your doorstep in perfect condition. Our packing process has been meticulously designed to provide the best protection for our delicate and intricate art pieces. 99.9% of orders delivered without any issues.
To begin, we carefully pack our pieces in the special foam and holdersĀ to cushion it against any potential impacts during transit. This helps to minimize the risk of breakage or damage, allowing your masterpiece to arrive in the same pristine condition it left our studio.

In addition to the protective wrapping, we place each item in a high-quality, sturdy gift box, specially designed to accommodate the size and shape of the stained glass piece. The box itself is reinforced with packing tape and, if necessary, additional padding or supports to maintain the integrity of the item inside. We understand the importance of presentation, and our elegant packaging ensures that your stained glass purchase is ready for gifting or display upon arrival.
Our commitment to exceptional packing ensures that you can enjoy your beautiful, handcrafted stained glass piece without worrying about damage during shipping. Trust in our expertise and dedication to deliver your order safely and securely, so you can focus on enjoying the beauty and craftsmanship of your new art piece.
Satisfaction Guarantee
Ask a question
Hollywood,Ā FL, 33023
United States of America
4143692731
cs.venusglassart@gmail.com
InstagramĀ @venus.glass
Contact us with any question and we will get back to you during 24 hours.