| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
| Processing time 1-2 business days |
| US delivery 3-5 business days |
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Additional Information
FAQ
1. How long does it take to receive my order?
Orders typically take 1-2 business days to prepare and ship. Delivery takes 3-5 business days within the USA and 5-10 to other countries.
2. What is your returns and exchanges policy?
We aim to ensure complete satisfaction by accepting returns, exchanges, and cancellations. Please contact us within 14 days of delivery, ship items back within 21 days, or request a cancellation within 12 hours of purchase. However, custom orders cannot be returned or exchanged.
3. What if my shipment gets lost or damaged?
As the seller, we take responsibility for shipping and delivery. In case of damage during delivery or loss, you will receive a replacement via expedited shipping at no additional cost.
4. How are your stained glass products packaged for shipping?
Our stained glass suncatchers are carefully packaged in top-notch gift boxes with special foam protection inside. With over five years of experience shipping worldwide, you can trust that we'll ensure a safe and damage-free delivery. Rest assured, your order will arrive in pristine condition.
5. What payment methods do you accept?
We accept PayPal, ApplePay, Google Pay, Credit and Debit cards.
6. Are all your products handmade?
Yes, all our products are handmade. Each stained glass piece is a unique work of art.
7. Do you provide tracking information?
Absolutely. We'll update you with tracking information and an estimated arrival date as soon as your order is shipped.
8. Does my order include a window fixture?
All our products come with window fixtures, ensuring a seamless display experience.
9. May I include a gift message with my order?
Definitely! Leave us a note at the checkout section, and we'll replace the receipt with a personalized gift message.
10. Can I request a different size or color for a product?
You can request color and size customization for any of our products with an editional charge for customization.
11.Can you create a custom order?
Absolutely! We would be glad to craft a custom stained glass product for any occasion. Please send us reference photos before placing an order, and we'll discuss the details of your unique creation.
Packaging
In our studio, we take the utmost care in packing each of our handcrafted stained glass pieces to ensure they arrive at your doorstep in perfect condition. Our packing process has been meticulously designed to provide the best protection for our delicate and intricate art pieces. 99.9% of orders delivered without any issues.
To begin, we carefully pack our pieces in the special foam and holders to cushion it against any potential impacts during transit. This helps to minimize the risk of breakage or damage, allowing your masterpiece to arrive in the same pristine condition it left our studio.
In addition to the protective wrapping, we place each item in a high-quality, sturdy gift box, specially designed to accommodate the size and shape of the stained glass piece. The box itself is reinforced with packing tape and, if necessary, additional padding or supports to maintain the integrity of the item inside. We understand the importance of presentation, and our elegant packaging ensures that your stained glass purchase is ready for gifting or display upon arrival.
Our commitment to exceptional packing ensures that you can enjoy your beautiful, handcrafted stained glass piece without worrying about damage during shipping. Trust in our expertise and dedication to deliver your order safely and securely, so you can focus on enjoying the beauty and craftsmanship of your new art piece.
Satisfaction Guarantee
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venusglassart@gmail.com
@venus.glass
Contact us with any question and we will get back to you during 24 hours.